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Terms That Govern Your lucky365 Account

Every account on lucky365 operates under a defined set of terms — covering who may hold an account, how disputes are handled, and what law applies depending on…

Account TermsDispute ProcessJurisdiction RulesPrivacy ScopeCookie Policy

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What These Terms Cover and Who They Apply To

lucky365 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to anyone who opens or uses an account at lucky365.click. By completing the account registration process, you confirm that you have read and accepted these terms in full. We update our policy when regulatory requirements change, and the version published on this page

1
is always the current binding version. Access to our platform — including deposits via UPI, Paytm and PhonePe — is subject to your local laws, and it is your responsibility to check that you are permitted to use this service in your jurisdiction. Transactions processed through
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UPI, Paytm and PhonePe are handled by their respective payment providers; their terms also apply to those payment legs. We reserve the right to suspend or close any account that breaches these terms without prior notice.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR LEGAL TEAM

How to Contact Us on Policy Matters

If you have a question about your rights under these terms, want to raise a dispute, or need to request a change to your account data, our support team is available around…

Email Support Send your legal or policy query to our support email. Include your account number and a clear description of the issue so we can route it to the correct team without delay.

Live Chat Our chat agents are available every day of the year. For policy questions, ask to be transferred to a senior agent who can access your account record and provide a written summary of any decision made.

Formal Dispute Form For disputes involving account closures, withheld funds or terms interpretation, submit our formal dispute form. This creates a timestamped record that is referenced throughout the review process.

HOW WE HANDLE YOUR DATA

Data Handling, Cookies and Account Security Practices

We collect only the data needed to operate your account securely and comply with applicable regulations.

Data We Collect

We collect your name, contact details, payment method identifiers (such as your registered UPI ID), and transaction history. We do not sell this data to third parties. All data is stored on encrypted servers and retained only as long as your account is active or as required by law.

Cookie Use

Cookies on lucky365.click are used for session management, fraud detection and performance analytics. You can adjust cookie settings in your browser at any time. Disabling certain cookies may affect how account pages load and how your session is maintained across devices.

Account Security

Your account is protected by password hashing, two-step login verification and automatic session timeouts after periods of inactivity. We strongly recommend you do not share your login credentials. Any suspicious activity should be reported to our support team immediately via live chat or email.

Data Retention

Account data is kept for the period your account remains open, plus any additional period mandated by applicable Indian law or international anti-money-laundering requirements. After closure, we delete personal data that is no longer required and anonymise the rest for internal records.

Your Rights

You have the right to request a copy of the personal data we hold, to correct inaccurate information, and to ask us to delete data where no legal obligation requires us to keep it. Submit these requests through our formal dispute form or by email to our support address.

Who to Contact for Changes

All data amendment or deletion requests are handled by our compliance desk. Expect a written acknowledgement within one business day and a final resolution within seven working days. Complex requests requiring manual verification of payment records may take up to 14 days.

Frequently Asked Legal Questions

The questions below cover the legal and policy points that account holders raise most often. If your question is not answered here, use the live chat or formal dispute form described in the contact section above.

The law that applies to your account depends on your location. Access and eligibility are determined by local law and are available only where local law permits. Our terms specify the applicable jurisdiction in full detail within the agreement you accept at registration.

Submit our formal dispute form, which is available through the support section of your account. Include your account number, the date of the decision and the reason you are contesting it. We acknowledge all formal disputes within 24 hours and aim to resolve them within seven working days.

Yes. Send a written data access request to our support email or submit it via the formal dispute form. We will compile and send your data within seven working days, or up to 14 days if your records include extensive payment history via UPI, Paytm or PhonePe.

We retain your account data for the period required by applicable law after closure, which typically covers transaction records and identity verification documents. Data that is no longer legally required is deleted or anonymised. We will confirm the exact retention period in writing on request.

When you update a payment method, we replace the stored payment identifier with the new one and record a timestamped log of the change. The old identifier is not visible to you after the update but is retained in our compliance records for the legally required period.

Eligibility to hold an account depends on local law and is available only where local law permits. You are responsible for confirming that you meet the legal requirements in your location before opening or continuing to use your account.

Cookies track your active session, detect unusual login patterns for fraud prevention, and measure page-load performance so we can identify and fix technical issues. We do not use cookies to serve third-party advertising. You can review and adjust cookie preferences in your browser settings at any time.

Terms That Govern Your lucky365 Account

How to Contact Us on Policy Matters

Data Handling, Cookies and Account Security Practices

Data We Collect

Cookie Use

Account Security

Data Retention

Your Rights

Who to Contact for Changes

Frequently Asked Legal Questions

01 Which law governs my account with lucky365?

02 How do I raise a formal dispute about an account decision?

03 Can I request a copy of the personal data lucky365 holds about me?

04 How long does lucky365 keep my account data after I close my account?

05 What happens to my data if I update my UPI or Paytm details?

06 Are there age or residency conditions attached to holding an account?

07 What do the cookies on lucky365.click actually track?

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